Terms of Use

Last updated: 25 September 2026

1. The service

Ustaz Hadi is an AI physics tutor: you talk to it by voice, and it explains, writes and draws on a digital board, and gives worksheets. Content follows Jordan’s secondary-school physics curriculum.

Hadi is not a human teacher and can sometimes make mistakes. Always check your textbook and teacher, and do not rely on the service alone for official exams. Please report errors to support@nexgenme.ai.

2. Your account

• Give accurate details when you sign up; one account per student.
• Keep your password private. You are responsible for activity on your account. Do not share it.
• Students outside Jordan’s curriculum are placed on a waitlist until their curriculum is available.

3. Free trial and packs

• During the free trial, sessions are free. We may apply daily or monthly usage limits to keep quality high for everyone.
• After the trial, the Silver and Gold packs (Platinum later) and top-ups are available at the prices shown on the “My plan” page at the time of purchase. Prices are in Jordanian dinars for students in Jordan and US dollars elsewhere; prices shown are final, with no tax added. We may announce discounted launch prices for a limited period.
• A pack is valid for the semester it was bought for. Balance cannot be transferred to another account or exchanged for cash, except under the Refund Policy.
• Card payments are processed by Stripe. We do not store your card details.

4. Acceptable use

Do not use the service for abuse, harassment or inappropriate content, and do not attempt to hack, copy, automate or resell it. We may suspend accounts that do.

5. Recordings and content

Every session (audio, transcript and board) is recorded so you can replay it and so we can improve the teaching. Details and retention periods are in the Privacy Policy. The service, its design, explanations and worksheets belong to us; you may use them for your own study only.

6. Availability and liability

We aim to keep Hadi available at all times, but the service may pause for maintenance or because of issues at our providers. If a session is cut off by a fault on our side, we credit your balance. The service is provided “as is”; to the extent permitted by law we are not liable for indirect losses, and our total liability is limited to what you paid us in the previous 3 months.

7. Changes and closing your account

We may update these terms; we will post the new date here and tell you about important changes. You can close your account at any time by contacting us.

8. Law and contact

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. Contact: support@nexgenme.ai or WhatsApp.